Prior to beginning work on this final paper, read Chapters 10, 11, and 12 in the course textbook. It is recommended to review Chapters 1, 2, and 3, too.
For this final paper, you will be reviewing and reflecting on the quality management concepts and knowledge gained throughout the course. You will be applying your critical thinking, drawing your own conclusions, and applying what you have learned to improve quality and performance excellence. Follow the prompts below and make sure to address each in sufficient depth to answer the questions and cover the associated concepts. This will serve as a good review of the content, methods, and principles learned of total quality management (TQM).
As you work on your final paper, keep in mind the following bullet point observations on the role of quality.
Quality in manufacturing.
Quality in service organizations.
Quality in business support functions.
The role of the quality function.
Quality and competitive advantage (business results).
Quality and personal values.
Customer requirements, as expressed in the customer’s own terms, are called the voice of the customer.
In your paper,
Explain why quality is important to that product or service.
Evaluate the competitive environment for the product or service selected.
Appraise how each quality perspective applies to the selected product or service and why.
Illustrate how each of the seven quality management principles pertain to your organization or an organization of your choosing using three approaches per principle.
Appraise how the Deming philosophy and Deming’s 14 points may apply to the product or service selected.
The Managing for Quality and Performance Excellence paper
Title of paper in bold font
Space should be between title and the rest of the information on the title page.
Name of institution (University of Arizona Global Campus)
Course name and number
For assistance on writing Introductions & Conclusions (Links to an external site.) as well as Writing a Thesis Statement (Links to an external site.), refer to the Writing Center resources.
The Scholarly, Peer-Reviewed, and Other Credible Sources (Links to an external site.) table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source for the final paper.
To assist you in completing the research required for this assignment, view The University of Arizona Global Campus Library Quick ‘n’ Dirty (Links to an external site.) tutorial, which introduces the University of Arizona Global Campus Library and the research process, and provides some library search tips.
Carefully review the
Grading Rubric (Links to an external site.)
for the criteria that will be used to evaluate your assignment.
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