Below is how the question starts: ANSWER BOTH QUESTIONS a and b
Tots to Teens is a catalog retailer specializing in children’s clothing. A project has been under way to develop a new order entry system for the company’s catalog clerks. The old system had a character-based user interface that corresponded to the system’s COBOL underpinnings. The new system will feature a graphical user interface more in keeping with up-to-date PC products in use today. The company hopes that this new user interface will help reduce the turnover it has experienced with its order entry clerks. Many newly hired order entry staff found the old system very difficult to learn and were overwhelmed by the numerous mysterious codes that had to be used to communicate with the system. A user interface walk-through evaluation was
scheduled for today to give the user a first look at the new system’s interface. The project team was careful to invite several key users from the order entry department. In particular, Norma was included because of her years of experience with the order entry system. Norma was known to be an informal leader in the department; her opinion influenced many of her associates. Norma had let it be known that she was less than thrilled with the ideas she had heard for the new system. Owing to her experience and good memory, Norma worked very effectively with the character-based system and was able to breeze through even the most convoluted transactions with ease. Norma had trouble suppressing a sneer when she heard talk of such things as “icons” and “buttons” in the new user interface. Cindy was also invited to the walk-through because of her influence in the order entry department. Cindy has been with the department for just one year, but she quickly became known because of her successful organization of a sick child daycare service for the children of the department workers. Sick children are the number-one cause of absenteeism in the department, and many of the workers could not afford to miss workdays. Never one to keep quiet when a situation needed improvement, Cindy has been a vocal supporter of the new system
a) Draw upon the design principles presented in the text, describe the features of the user interface that will be m.ost important to experienced users like Norma.
b) Drawing upon the design principles presented in the text, describe the features of the user interface that will be most important to novice users like Cindy.
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more
Our specialists are always online to help you! We are available 24/7 via live chat, WhatsApp, and phone to answer questions, correct mistakes, or just address your academic fears.See our T&Cs