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Contents
Introduction 3
Assessment Task 1: Knowledge questions 4
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Introduction
The assessment tasks for BSBCMM511 Communicate with influence are outlined in the
assessment plan below. These tasks have been designed to help you demonstrate the skills and
knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.
Assessment for this unit
BSBCMM511 Communicate with influence describes the skills and knowledge required to
present and negotiate persuasively, lead and participate in meetings and make presentations to
customers, clients and other key stakeholders.
For you to be assessed as competent, you must successfully complete two assessment tasks:
● Assessment Task 1: Knowledge questions – You must answer all questions correctly.
● Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.
Assessment Task 1: Knowledge
Questionnaire
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:
● review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide.
● comply with the due date for assessment which your assessor will provide
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● answer all questions completely and correctly
● submit work which is original and, where necessary, properly referenced
● submit a completed cover sheet with your work
● avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in
Appendix A of the Business Works Student User Guide. Refer to the appendix for
information on:
● where this task should be completed
● the maximum time allowed for completing this assessment task
● whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work.
A template is provided in Appendix C of the Student User Guide.
Task 1 – Knowledge Questionnaire
Question 1.1
Explain how tone, structure and style of your communication may impact on
others.
Define tone, style
and structure as
they relate to
communication
Explain how the
tone, style and
structure impacts
others
Use an example to
illustrate your
answer
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Question 1.2
Explain why it is important to maintain confidentiality of information at work,
including at least three examples of information that must be kept confidential.
Why is it important?
Examples
1.
2.
3.
Question 1.3
Discuss three ways by which a business can ensure that confidentiality is
maintained at work.
1.
2.
3.
Question 1.4
Explain the key principles of negotiation that should be used in the workplace
to ensure that agreements are reached.
Question 1.5
Explain the mediation process and at least three key principles that should be
taken into account when mediating at work.
Mediation Process
Key Principles 1.
2.
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3.
Question 1.6
Discuss three effective conflict resolution techniques.
1.
2.
3.
Question 1.7
Discuss key steps to be followed to identify and resolve workplace problems.
Question 1.8
Outline three effective communication techniques for de-escalation of a
difficult situation.
1.
2.
3.
Question 1.9
Outline effective strategies for cross-cultural communication.
Question 1.10
Outline at least five important considerations in ensuring that a meeting is
structured.
1.
2.
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3.
4.
5.
Question 1.11
Explain at least five considerations to ensure that a meeting is inclusive.
1.
2.
3.
4.
5.
Question 1.12
Explain how organisational policies and procedures address:
● presenting and negotiating
● leading and participating in meetings
● making presentations
● confidentiality of information
Question 1.13
Select an industry and provide examples of media and government
organisations, events and communication channels relevant to an organisation
in the chosen industry. Use the table to complete your answer:
Industry
E.g. Transport
Examples (at least two)
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Examples (at least two)
Media and government
organisations (at least
two):
Events (at least two):
Communication
channels (at least two):
BSBXCM401 Assessment 1 – Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No:
41504, CRICOS CODE: 035976 Last updated 28/02/2022
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Contents
Introduction 3
Assessment Task 2: Project Portfolio 8
Introduction
The assessment tasks for BSBCMM511 Communicate with influence are outlined in the
assessment plan below. These tasks have been designed to help you demonstrate the skills and
knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.
Assessment for this unit
BSBCMM511 Communicate with influence describes the skills and knowledge required to
present and negotiate persuasively, lead and participate in meetings and make presentations to
customers, clients and other key stakeholders.
For you to be assessed as competent, you must successfully complete two assessment tasks:
● Assessment Task 1: Knowledge questions – You must answer all questions correctly.
● Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.
Assessment Task 2: Project Portfolio
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Assessment Task 2: Project Portfolio
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:
● a suitable place to complete activities that replicates a business environment including a
meeting space and computer and internet access
● your learning resources and other information for reference
● Project Portfolio template.
● Simulation Pack (if using the case study).
Ensure that you:
● review the advice to students regarding responding to written tasks in the Business Works
Student User Guide
● comply with the due date for assessment which your assessor will provide
● answer all questions completely and correctly
● submit work which is original and, where necessary, properly referenced
● submit a completed cover sheet with your work
● avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in
Appendix A of the Business Works Student User Guide. Refer to the appendix for
information on:
● where this task should be completed
● how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work.
A template is provided in Appendix B of the Student User Guide.
Task 1 – Activities
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Task 1 – Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to choose a scenario in your organisation that
requires you to present information to others and negotiate outcomes.
You will be creating a presentation to present information to two different
groups of people at two separate meetings. One of the groups of people you
choose to communicate to must be appropriate team members.
At these two meetings, you will present your presentation and adapt your
communication to suit the audience at each meeting.
Vocational education and training is all about gaining and developing
practical skills that are industry relevant and that can help you to succeed in
your chosen career. For this reason, you can use the case study provided. This
will mean that you are applying your knowledge and skills in a relevant,
practical and meaningful way to your own situation!
To complete this assessment, you must assume a senior role in your chosen
business. This role should suit a manager or leader in the organisation who
identifies, analyses and acts on information from a variety of sources. This role
should also require initiative and judgement to deal with unpredictable
problems and manage the work of self and others.
It is important that you are able to access enough information for your chosen
business in order to be able to do your assessment. As a minimum this should
include:
● organisational objectives
● relevant policies/procedures that guide communication (e.g. Meeting
policy and procedure)
● a scenario that requires you to present information to and negotiate
with two different groups of people.
Examples of scenarios may include:
● changing the organisational structure and related job roles/descriptions
● introducing a new product range
● legislative changes
● office relocation
● introduction of artificial intelligence or robotic process automation
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You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below.
2. Preparation
Make sure you are familiar with the organisation you are basing this
assessment on and have read through the necessary background
information. For the case study business, this is all of the documents included
in the Simulation Pack.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
3. Planning communication
Complete Section 1 of your Project Portfolio. To do this, you need to:
● describe the organisation and its objectives.
● choose and describe a scenario in your organisation that requires you
to present information to others.
● understand organisational and legal requirements
● plan communication.
Make sure you have answered all questions in Section 1. Submit to your
assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 1 of the
Project Portfolio and make sure you attach these when you submit this
section.
You will use the work done in this section of the Portfolio to create a
presentation and adapt it for two different audiences.
4. Preparing communication
Complete Section 2 of your Project Portfolio. To do this, you need to:
● prepare a visual/written presentation to communicate your information
to your two chosen audiences. As far as possible, use the same
presentation for both meetings, but adjust them to suit the audience and
purpose accordingly.
● prepare any other additional meeting materials (e.g. Agenda, Survey,
Feedback form etc.).
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Feedback form etc.).
● schedule the meetings.
Make sure you have answered all questions in Section 2. Submit to your
assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 2 of the
Project Portfolio and make sure you attach these when you submit this
section.
You will use the work done in this section of the Portfolio to meet separately
with each of your chosen two audiences to present your presentation(s) and
negotiate outcomes.
5. Presenting and negotiating.
Meet separately with each identified group to present your presentation(s)
and negotiate outcomes. Adapt your communication to suit each audience
(as planned in Section 1)
Each meeting should take 30 minutes.
This meeting may take place with classmates or your assessor may play the
role of one or more team members. This can either be viewed in person by
your assessor or you may like to video record the session for your assessor to
watch later. Your assessor can provide you with more details at this step. Make
sure you follow the instructions above and meet the timeframes allocated. If
this session is not viewed in person by your assessor, you will attach proof of
the meeting to Section 2 of your Project Portfolio.
As you lead each meeting:
● engage and motivate the meeting attendees
● set the meeting objectives (seek consensus from all attendees)
● contribute to discussions using appropriate language, tone, structure
and style (make sure you use active listening and questioning to seek
information).
● provide an opportunity for the audience to ask questions (make sure
you answer them clearly and concisely).
● negotiate as planned, establish areas of common ground and
compromise where applicable.
● resolve conflict
● seek feedback after the presentation about the meeting and
negotiation (this may be in any appropriate format e.g. verbally, using an
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online survey or a printed questionnaire).
Complete Section 3 of your Project Portfolio. To do this:
● create separate written documents on the outcomes of each meeting
(i.e. one document per meeting).
● distribute your two meeting summary documents to relevant meeting
stakeholders (separately).
● Evaluate your presentations using the feedback received at the
meeting, including what you did well and how you can improve.
6. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered
all questions, provided enough detail as indicated and proofread for spelling
and grammar as necessary. Remember to submit all necessary attachments
as indicated.
Student name:
Assessor:
Date:
Documents reviewed:
Section 1: Planning communication
Describe the organisation
you are basing this project
on.
What is the name of the
organisation?
What are the main activities
of the organisation?
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of the organisation?
What are the organisational
objectives?
Choose and describe a
scenario in your
organisation that requires
you to present information
to others.
Remember: You will be
creating a presentation to
present material to two
different groups of people at
two separate meetings. One
of the groups of people you
choose to communicate to
must be appropriate team
members.
Understand organisational
and legal requirements.
Describe any organisational
policies and procedures that
relate to communication
(e.g. internal communication
policy, external
communication policy,
confidentiality agreements
etc.).
Note: Attach proof of the
policies and procedures to
this section of your portfolio.
How do these policies and
procedure confirm your
authority to present the
information above?
What are the relevant
conventions and protocols
for communicating with
team members?
Summarise your legal and
ethical responsibilities
associated with any
confidential information.
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Plan your communication by completing the table below.
Who am I communicating
to?
Meeting 1 (e.g. with
Project team)
Meeting 2 (e.g. with
customers)
What is the purpose of my
communication?
What information should be
part of the communication?
What position will you take
regarding the information
that must be
communicated?
Should any information be
kept confidential?
What will be negotiated?
What are the objectives of
negotiation (at least one
each)?
What stakeholder needs and
requirements should be met
during the negotiation?
What are the potential issues
and problems that may arise
from the negotiation (at least
one each)?
What position will you take
regarding any negotiation
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regarding any negotiation
that will take place
(identified in Section 1)?
What are your supporting
arguments to meet your
negotiation objectives
(identified in Section 1)?
What forum will I use to
present the information at
the meeting e.g. PowerPoint
presentation at Group
meeting, printout of
information, one-on-one
discussion etc)?
How does the forum meet
organisational objectives?
What vocabulary, tone,
structure and style suits the
audience?
How will I:
● build trust
● develop positive
working relationships
● show respect for the
opinions and values of
others
● maintain effective
interaction?
Attach:
Policies and procedures
☐
Section 2: Preparing communication
For each meeting
planned in Section 1,
prepare a visual/written
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prepare a visual/written
presentation that reflects
the information
requirements and desired
outcomes outlined in the
work you’ve done on this
assessment so far.
Note: As far as possible, use
the same presentation for
both meetings, but adjust
them to suit the audience
and purpose accordingly.
Make sure your
presentation manages
confidential information
appropriately (i.e.
confidential information is
not shared with
unauthorised parties).
Attach the presentations to
this section of your
portfolio as proof.
For each meeting,
prepare any other
additional meeting
materials (e.g. Agenda,
Survey, Feedback form
etc.).
Note: If meeting materials
have not already been
attached to your portfolio
as proof (i.e. the
presentation), attach them
to this section of your
portfolio.
Schedule both meetings.
How will you schedule
each meeting (e.g.
meeting request
sent via email,
telephone call, text
message etc.)?
Which materials should
be distributed
before the
meeting?
Attach proof of how
you’ve scheduled
the meeting to this
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the meeting to this
section of your
portfolio.
Attach:
Presentations (x 2) ☐
Additional meeting materials ☐
Proof of scheduling meetings (x2) ☐
Section 3: Presenting and negotiating
If not already viewed in
person by your
assessor, attach proof
of your two meetings
to this section of your
portfolio.
Complete this section after
you’ve met with your
identified stakeholders.
For each meeting and
presentation, create a
written document on
the outcomes of the
meeting.
Note: These written
documents must be
distributed to the
relevant stakeholders.
Keep the audience in
mind as you create each
document.
Your document should
include a summary of
the meeting, including:
● who attended the
meeting
● what was discussed at
the meeting
● outcomes of your
negotiation (including
potential issues and
problems).
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Attach your documented
meeting outcomes to this
section of your portfolio.
Distribute your two
meeting summary
documents to relevant
meeting stakeholders
(separately).
For each meeting
document, how
will you distribute
the meeting
outcomes (e.g.
via email, hand
out a printed
copy in person
etc.)?
Attach proof of how
you distributed
the meeting
outcomes
summary to this
section of your
portfolio (e.g.
draft email,
photo of you
physically
handing out a
printed copy, link
to intranet
location of
document etc).
Evaluate your
presentations.
What feedback did you
receive at the
meeting?
What did you do well?
How can you improve?
Attach:
Proof of meetings (x 2) ☐
Documented meeting outcomes (x 2) ☐
Proof of distributing meeting outcomes to
stakeholders
☐
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Contents
Introduction 3
Assessment Task 1: Knowledge questions 4
Introduction
The assessment tasks for BSBXCM501 Lead communication in the workplace are outlined in the
assessment plan below. These tasks have been designed to help you demonstrate the skills and
knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.
Assessment for this unit
BSBXCM501 Lead communication in the workplace describes the performance outcomes, skills
and knowledge required to create an environment that enables and supports the application of
innovative practice focusing on a holistic approach to the integration of innovation across all
areas of work practice.
For you to be assessed as competent, you must successfully complete two assessment tasks:
● Assessment Task 1: Knowledge questions – You must answer all questions correctly.
● Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.
Assessment Task 1: Knowledge
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Assessment Task 1: Knowledge
Questionnaire
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:
● review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide
● comply with the due date for assessment which your assessor will provide
● adhere with your RTO’s submission guidelines
● answer all questions completely and correctly
● submit work which is original and, where necessary, properly referenced
● submit a completed cover sheet with your work
● avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in
Appendix A of the Business Works Student User Guide. Refer to the appendix for
information on:
● where this task should be completed
● the maximum time allowed for completing this assessment task
● whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work.
A template is provided in Appendix C of the Student User Guide. However, if your
RTO has provided you with an assessment cover sheet, please ensure that you
use that.
Task 1 – Knowledge Questionnaire
Question 1.1
Complete the table to describe legislative and organisational requirements
relevant to workplace communication. The first row has been completed as an
example for you to follow.
Description Example (provide two, with at least one
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Description Example (provide two, with at least one
addressing digital communication
requirements)
Best practice Good practices that
have been agreed
upon by experts and
have proven to
achieve successful
results.
ISO Standards for communication (industry
specific) e.g. ISO 9921:2003 specifies the
requirements for the performance of
speech communication for verbal alert and
danger signals, information messages, and
speech communication in general.
ISO standards for artificial intelligence and
data security.
Legislation
Workplace
policies/procedures
Codes of conduct
Reputation and
culture
Question 1.2
Discuss communication challenges in the workplace. Consider the following in your
answer:
● description of four challenges (conflict, risks/safety hazards, unethical
communication, organisational messaging)
● at least two techniques that may be used to respond to each of the
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● at least two techniques that may be used to respond to each of the
mentioned challenges.
Question 1.3
List five methods of workplace communication:
Question 1.4
Outline four communication styles using the table below.
Style Description
Question 1.5
List five things a mentor should consider/do as they mentor and coach others.
Question 1.6
List four key principles of cross-cultural communication
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Question 1.7
List four key principles to consider when communicating with people who have
special needs or disabilities.
Question 1.8
Complete the table to explain communication protocols and their relation to
cross-cultural communication and special needs/disability. The first row has
been completed as an example for you to follow.
General example (provide
one)
How to consider cross-cultural
and special needs/disability in
the communication (provide
one example)
Internal and external
communication guides
Nominated means of
communication for identified
purposes
Include accessibility
requirements for webpage
design
Risk based/emergency
communication guides
Style/formatting
communication guides
Allocation of
responsibility
Question 1.9
Discuss what negotiation in the workplace entails and three techniques that
can be used to ensure successful negotiation.
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Contents
Introduction 3
Assessment Task 2: Project 4
Introduction
The assessment tasks for BSBXCM501 Lead communication in the workplace are outlined in the
assessment plan below. These tasks have been designed to help you demonstrate the skills and
knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.
Assessment for this unit
BSBXCM501 Lead communication in the workplace describes the performance outcomes, skills
and knowledge required to create an environment that enables and supports the application of
innovative practice focusing on a holistic approach to the integration of innovation across all
areas of work practice.
For you to be assessed as competent, you must successfully complete two assessment tasks:
● Assessment Task 1: Knowledge questions – You must answer all questions correctly.
● Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.
Assessment Task 2: Project
Portfolio
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Page 3 of 17
Portfolio
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:
● a suitable place to complete activities that replicates a business environment including a
meeting space and computer and internet access
● your learning resources and other information for reference
● Project Portfolio template
● Simulation Pack for this unit if using the provided case study.
Ensure that you:
● review the advice to students regarding responding to written tasks in the Business Works
Student User Guide
● comply with the due date for assessment which your assessor will provide
● adhere with your RTO’s submission guidelines
● answer all questions completely and correctly
● submit work which is original and, where necessary, properly referenced
● submit a completed cover sheet with your work
● avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in
Appendix A of the Business Works Student User Guide. Refer to the appendix for
information on:
● where this task should be completed
● how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work.
A template is provided in Appendix B of the Student User Guide. However, if your
RTO has provided you with an assessment cover sheet, please ensure that you
use that.
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Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to demonstrate that you can lead communication in
the workplace by:
● researching internal and external information needs
● developing and implementing communication protocols
● persuasively and professionally presenting information to negotiate
desired outcomes to a variety of audiences
● improving communication challenges and processes through review.
Vocational education and training is all about gaining and developing
practical skills that are industry relevant and that can help you to succeed in
your chosen career. For this reason, we are giving you the choice to base this
project on your own business, one you work in or a familiar with, or you can
use the case study provided. This will mean that you are applying your
knowledge and skills in a relevant, practical and meaningful way to your own
situation!
You will need to communicate with people who work for, or are involved, in
this business several times. Your communication may be either directly with
actual staff members or fellow students/your assessor can play the roles of
relevant people/parties. Communication can be in any appropriate format
(e.g. face to face, video conference) as long as it meets the requirements
outlined in the Project Portfolio.
You will be basing your communication on a relevant workplace issue or
project that provides an opportunity for negotiation.
Examples of suitable issues or projects you may want to consider include:
● wage negotiations
● property lease agreements
● KPIs
● project scope negotiations
● deliverable due dates
● supplier payment terms
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● internal budget discussions
If you choose your own business (or one you work for/are familiar with), it is
important that this business has organisational policy and procedures related
to communication already developed. Speak to your assessor to get approval
if you want to base this on your own business or one you work for.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, complete page 4 of your
Project Portfolio and read through the requirements of Sections 1,2 and 3 in
the Project Portfolio to familiarise yourself with what must be done.
2. Guide workplace communication
Complete Section 1 of the Project Portfolio to:
● research internal and external information needs of your chosen
organisation
● develop and implement communication protocols according to
information needs
● prepare to mentor someone (e.g. junior employee) to achieve the
organisation’s communication goals and adhere to developed protocols
● mentor the chosen person.
The mentoring session should last for 15 minutes.
The mentoring session may be with an actual staff member or alternatively
family, friends, classmates or your assessor can play the role of the person
being mentored.
This can either be viewed in person by your assessor (or your assessor may
join the meeting online) or you may like to video record the session for your
assessor to watch later. Your assessor can provide you with more details at
this step. Make sure you follow the instructions above and meet the
timeframes allocated.
Submit Section 1 of your Project Portfolio to your assessor and attach required
evidence as indicated in your portfolio.
3. Engage in workplace communication
Complete Section 2 of the Project Portfolio to engage in separate
negotiations with two different audiences. For each occasion, you will:
● prepare to negotiate by identifying the method/style of
communication, understanding any diverse needs of the audience,
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communication, understanding any diverse needs of the audience,
planning to address barriers/risks and establishing desired outcomes of
the negotiation.
● present complex information related to your chosen workplace issue or
project:
o in a succinct, clear and persuasive manner
o to positively influence others
● evaluate differences in perspective and critically examine outcomes
● negotiate desired outcomes, focussing on key outcomes
● confirm and implement key outcomes using appropriate methods.
The objectives of the negotiation are for you, as a workplace leader, to:
● model/motivate respectful communication
● achieve key outcomes
● communicate according to organisational requirements and goals.
The negotiation will last for approximately 20 minutes and may be with an
actual staff member or alternatively family, friends, classmates or your
assessor can play the role of the other negotiation party.
Negotiations can take place in a variety of ways as long as organisational
requirements are adhered to. If negotiations are face-to face, they can either
be viewed in person by your assessor (or your assessor may join the meeting
online) or you may like to video record the session for your assessor to watch
later. Your assessor can provide you with more details at this step.
Make sure you meet the timeframes allocated and that you adapt your
communication style for the different audiences.
Submit Section 2 of your Project Portfolio to your assessor and attach required
evidence as indicated in your portfolio.
4. Review communication
Complete Section 3 of your Project Portfolio to:
● use digital technology to obtain feedback from a variety of sources
about the outcomes of your communication and negotiations (including
the effectiveness of communication channels, systems and processes).
● document and implement communication improvements
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Attach required evidence as indicated in your portfolio.
5. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered
all questions, provided enough detail as indicated and proofread for spelling
and grammar as necessary. Ensure all required attachments are correctly
attached.
Submit to your assessor for marking along with attachments as indicated.
Student name:
Assessor:
Date:
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Date:
Documents reviewed:
Section 1: Guide workplace communication
Describe the business or
organisation you are basing
this project on.
What is the name of the
business/organisation?
Which industry is it part of?
What are the main activities
in the business/organisation?
What are the broader
organisational objectives and
goals?
Summarise organisational
policies and procedures
Which policies/procedures
are applicable to your
project/issue and/or
workplace communication?
How are they applicable?
Attach policies/procedures to
your portfolio.
Summarise legislative
requirements
Which legislation applies to
your project/issue and/or
workplace communication?
How do they apply?
Research information needs
of the
business/organisation
Provide a written summary of
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Provide a written summary of
your research.
What are the internal
information needs?
What are the external
information needs?
Are there any special
needs/diverse cultures to
consider?
How do the needs relate to
broader organisational goals?
Which sources did you use to
obtain information (at least
three, including digital
sources)?
How did you extract relevant
information from minor
references?
Attach proof of your research
sources (e.g. internet search,
video of interview) to your
portfolio.
Develop communication
protocols
Consider the identified
information needs and
organisational goals to
develop at least two
communication protocols.
Adapt the protocols (e.g. by
using a different colour or
font) to address at least two
different contexts (e.g. deaf
employees).
Attach your protocol
(including adaptations) to
this section of the portfolio.
Support and implement
developed protocol(s)
Prepare at least two different
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Prepare at least two different
materials (e.g. intranet post,
poster, video, checklist etc.)
to support and/or implement
the developed protocols.
At least one of your materials
should use digital
technology.
Make sure the materials
direct others to adhere to
organisational
communication
requirements.
Implement the materials in
the workplace (e.g. upload an
intranet post, place a poster
on the notice board).
Attach proof of the
implemented materials to
this section of the portfolio
(e.g. photo of poster on
notice board).
Mentor others to achieve
communication goals
Who are you mentoring?
What
expertise/wisdom/knowledge
are you able to offer?
What mentoring principles
will you follow?
How will you address
organisational
communication
requirements and goals?
How will you motivate them
to communicate respectfully
and consider everyone’s
needs?
Attach proof of your
mentoring session to this
section of the portfolio
(unless viewed in person by
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(unless viewed in person by
your assessor).
Section 2: Engage in workplace communication
and negotiation
Prepare to communicate
complex information and
negotiate outcomes.
What information (related to
your selected workplace
project or issue) must be
conveyed and negotiated?
With whom will the
information be conveyed
and negotiated (at least two
different audiences on
separate occasions)?
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First occasion:
Describe the audience
Are you aware of any
communication challenges?
Are you aware of any differing
perspectives?
Plan outcomes
What are the potential
outcomes of the negotiation
(at least two)?
What are your desired
outcomes (at least one)?
Plan approach
How will you communicate?
● What method will you
use?
● What communication
style will you adopt?
● Why is this style
suitable?
What communication
challenges/risks do you
anticipate (at least two)?
How will you remove any
barriers that may influence
understanding?
Which negotiation
techniques will you follow to
positively influence others?
Communicate complex
information and negotiate
Attach proof of your succinct,
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Attach proof of your succinct,
clear and persuasive
explanation and negotiation
(e.g. conference call
recording, video of meeting
etc.) to this section of the
portfolio (unless viewed in
person by your assessor).
Confirm negotiation
outcomes
With whom will you confirm
the key outcomes of the
debate?
How will you confirm the key
outcomes of the negotiation?
Attach proof of your
confirmation to this section
of the portfolio (e.g. minutes
of meeting, draft email).
Implement negotiation
outcomes
Attach proof of the
implementation of
negotiation outcomes to this
section of the portfolio
Second occasion:
Describe the audience
Are you aware of any
communication challenges?
Are you aware of any differing
perspectives?
Plan outcomes
What are the potential
outcomes of the negotiation?
What are your desired
outcomes?
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outcomes?
Plan approach
How will you communicate?
● What method will you
use?
● What communication
style will you adopt?
● Why is this style
suitable?
What communication
challenges do you anticipate?
How will you remove any
barriers that may influence
understanding?
Which negotiation
techniques will you follow to
positively influence others?
Communicate complex
information and negotiate
Attach proof of your succinct,
clear and persuasive
explanation and negotiation
(e.g. conference call
recording, video of meeting
etc.) to this section of the
portfolio (unless viewed in
person by your assessor).
Confirm negotiation
outcomes
With whom will you confirm
the key outcomes of the
debate?
How will you confirm the key
outcomes of the negotiation?
Attach proof of your
confirmation to this section
of the portfolio (e.g. minutes
of meeting).
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of meeting).
Implement negotiation
outcomes
Attach proof of the
implementation of
negotiation outcomes to this
section of the portfolio (e.g.
performance review
spreadsheet updated to
reflect new KPIs).
Section 3: Review communication
Obtain feedback on
communication and
negotiation
Use digital technology (e.g.
online survey, email) to
obtain feedback from at least
two sources (e.g. from
mentoring session, or
negotiations).
As you seek feedback,
consider your
communication/negotiation
as well as the broader
organisation’s
communication systems,
channels and processes.
Summarise the feedback.
Attach proof of the feedback
to this section of your
portfolio.
Identify opportunity for
improvement
What areas of your
communication and
negotiation need
improvement?
How effective were the
communication channels,
systems and processes?
What areas of the team or
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What areas of the team or
organisational practices need
improvement?
Document and implement
improvement requirements
Follow organisational
requirements to document
areas needing improvement.
Implement any
improvements to
organisational practices (e.g.
amended
policies/procedures/protocols)
Attach proof to this section of
your portfolio
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ASSESSMENT
Task 1
BSBCMM511 Communicate with influence
This unit forms part of the following qualification:
BSB50420 Diploma of Leadership and Management
BSBXCM401 Assessment 1 – Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updated 28/02/2022
Page of
Contents
Introduction 3
Assessment Task 1: Knowledge questions 4
Introduction
The assessment tasks for BSBCMM511 Communicate with influence are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unit
BSBCMM511 Communicate with influence describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.
For you to be assessed as competent, you must successfully complete two assessment tasks:
· Assessment Task 1: Knowledge questions – You must answer all questions correctly.
· Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.
Assessment Task 1: Knowledge Questionnaire
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
· review the advice to students regarding answering knowledge questions in the Business Works Student User Guide.
· comply with the due date for assessment which your assessor will provide
· answer all questions completely and correctly
· submit work which is original and, where necessary, properly referenced
· submit a completed cover sheet with your work
· avoid sharing your answers with other students.
i
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:
· where this task should be completed
· the maximum time allowed for completing this assessment task
· whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide.
Task 1 – Knowledge Questionnaire
Question 1.1
Explain how tone, structure and style of your communication may impact on others.
Define tone, style and structure as they relate to communication
Explain how the tone, style and structure impacts others
Use an example to illustrate your answer
Question 1.2
Explain why it is important to maintain confidentiality of information at work, including at least three examples of information that must be kept confidential.
Why is it important?
Examples
1.
2.
3.
Question 1.3
Discuss three ways by which a business can ensure that confidentiality is maintained at work.
1.
2.
3.
Question 1.4
Explain the key principles of negotiation that should be used in the workplace to ensure that agreements are reached.
Question 1.5
Explain the mediation process and at least three key principles that should be taken into account when mediating at work.
Mediation Process
Key Principles
1.
2.
3.
Question 1.6
Discuss three effective conflict resolution techniques.
1.
2.
3.
Question 1.7
Discuss key steps to be followed to identify and resolve workplace problems.
Question 1.8
Outline three effective communication techniques for de-escalation of a difficult situation.
1.
2.
3.
Question 1.9
Outline effective strategies for cross-cultural communication.
Question 1.10
Outline at least five important considerations in ensuring that a meeting is structured.
1.
2.
3.
4.
5.
Question 1.11
Explain at least five considerations to ensure that a meeting is inclusive.
1.
2.
3.
4.
5.
Question 1.12
Explain how organisational policies and procedures address:
· presenting and negotiating
· leading and participating in meetings
· making presentations
· confidentiality of information
Question 1.13
Select an industry and provide examples of media and government organisations, events and communication channels relevant to an organisation in the chosen industry. Use the table to complete your answer:
Industry
E.g. Transport
Examples (at least two)
Media and government organisations (at least two):
Events (at least two):
Communication channels (at least two):
BSBCMM511 Assessment 1 – Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updated 28/02/2022
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BSBCMM511 Assessment 1 – Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updated 28/02/2022
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BSBWRT301 Write simple documents
Trainer Guide
This unit forms part of the following qualification:
BSB40820 Certificate IV in Marketing & Communication BSB40120 Certificate IV in Business
BSBSTR601 Manage innovation and continuous improvement |
BSBCMM511 Communicate with influence
This unit forms part of the following qualification:
BSB50420 Diploma of Leadership and Management
ASSESSMENT
Task 2
BSBXCM401 Assessment 1 – Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updated 28/02/2022
Page of
Contents
Introduction 3
Assessment Task 2: Project Portfolio 8
Introduction
The assessment tasks for BSBCMM511 Communicate with influence are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unit
BSBCMM511 Communicate with influence describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.
For you to be assessed as competent, you must successfully complete two assessment tasks:
· Assessment Task 1: Knowledge questions – You must answer all questions correctly.
· Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.
Assessment Task 2: Project Portfolio
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
· a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
· your learning resources and other information for reference
· Project Portfolio template.
· Simulation Pack (if using the case study).
Ensure that you:
· review the advice to students regarding responding to written tasks in the Business Works Student User Guide
· comply with the due date for assessment which your assessor will provide
· answer all questions completely and correctly
· submit work which is original and, where necessary, properly referenced
· submit a completed cover sheet with your work
· avoid sharing your answers with other students.
i
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:
· where this task should be completed
· how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide.
Task 1 – Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to choose a scenario in your organisation that requires you to present information to others and negotiate outcomes.
You will be creating a presentation to present information to two different groups of people at two separate meetings. One of the groups of people you choose to communicate to must be appropriate team members.
At these two meetings, you will present your presentation and adapt your communication to suit the audience at each meeting.
Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!
To complete this assessment, you must assume a senior role in your chosen business. This role should suit a manager or leader in the organisation who identifies, analyses and acts on information from a variety of sources. This role should also require initiative and judgement to deal with unpredictable problems and manage the work of self and others.
It is important that you are able to access enough information for your chosen business in order to be able to do your assessment. As a minimum this should include:
· organisational objectives
· relevant policies/procedures that guide communication (e.g. Meeting policy and procedure)
· a scenario that requires you to present information to and negotiate with two different groups of people.
Examples of scenarios may include:
· changing the organisational structure and related job roles/descriptions
· introducing a new product range
· legislative changes
· office relocation
· introduction of artificial intelligence or robotic process automation
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.
2. Preparation
Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information. For the case study business, this is all of the documents included in the Simulation Pack.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
3. Planning communication
Complete Section 1 of your Project Portfolio. To do this, you need to:
· describe the organisation and its objectives.
· choose and describe a scenario in your organisation that requires you to present information to others.
· understand organisational and legal requirements
· plan communication.
Make sure you have answered all questions in Section 1. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 1 of the Project Portfolio and make sure you attach these when you submit this section.
You will use the work done in this section of the Portfolio to create a presentation and adapt it for two different audiences.
4. Preparing communication
Complete Section 2 of your Project Portfolio. To do this, you need to:
· prepare a visual/written presentation to communicate your information to your two chosen audiences. As far as possible, use the same presentation for both meetings, but adjust them to suit the audience and purpose accordingly.
· prepare any other additional meeting materials (e.g. Agenda, Survey, Feedback form etc.).
· schedule the meetings.
Make sure you have answered all questions in Section 2. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 2 of the Project Portfolio and make sure you attach these when you submit this section.
You will use the work done in this section of the Portfolio to meet separately with each of your chosen two audiences to present your presentation(s) and negotiate outcomes.
5. Presenting and negotiating.
Meet separately with each identified group to present your presentation(s) and negotiate outcomes. Adapt your communication to suit each audience (as planned in Section 1)
i
Each meeting should take 30 minutes.
This meeting may take place with classmates or your assessor may play the role of one or more team members. This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.
As you lead each meeting:
· engage and motivate the meeting attendees
· set the meeting objectives (seek consensus from all attendees)
· contribute to discussions using appropriate language, tone, structure and style (make sure you use active listening and questioning to seek information).
· provide an opportunity for the audience to ask questions (make sure you answer them clearly and concisely).
· negotiate as planned, establish areas of common ground and compromise where applicable.
· resolve conflict
· seek feedback after the presentation about the meeting and negotiation (this may be in any appropriate format e.g. verbally, using an online survey or a printed questionnaire).
Complete Section 3 of your Project Portfolio. To do this:
· create separate written documents on the outcomes of each meeting (i.e. one document per meeting).
· distribute your two meeting summary documents to relevant meeting stakeholders (separately).
· Evaluate your presentations using the feedback received at the meeting, including what you did well and how you can improve.
6. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.
BSBCMM511 Assessment 2 – Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updated 28/02/2022
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BSBCMM511 Assessment 2 – Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updated 28/02/2022
Page of
Student name:
Assessor:
Date:
Documents reviewed:
Section 1: Planning communication
Describe the organisation you are basing this project on.
What is the name of the organisation?
What are the main activities of the organisation?
What are the organisational objectives?
Choose and describe a scenario in your organisation that requires you to present information to others.
Remember: You will be creating a presentation to present material to two different groups of people at two separate meetings. One of the groups of people you choose to communicate to must be appropriate team members.
Understand organisational and legal requirements.
Describe any organisational policies and procedures that relate to communication (e.g. internal communication policy, external communication policy, confidentiality agreements etc.).
Note: Attach proof of the policies and procedures to this section of your portfolio.
How do these policies and procedure confirm your authority to present the information above?
What are the relevant conventions and protocols for communicating with team members?
Summarise your legal and ethical responsibilities associated with any confidential information.
Plan your communication by completing the table below.
Who am I communicating to?
Meeting 1 (e.g. with Project team)
Meeting 2 (e.g. with customers)
What is the purpose of my communication?
What information should be part of the communication?
What position will you take regarding the information that must be communicated?
Should any information be kept confidential?
What will be negotiated?
What are the objectives of negotiation (at least one each)?
What stakeholder needs and requirements should be met during the negotiation?
What are the potential issues and problems that may arise from the negotiation (at least one each)?
What position will you take regarding any negotiation that will take place (identified in Section 1)?
What are your supporting arguments to meet your negotiation objectives (identified in Section 1)?
What forum will I use to present the information at the meeting e.g. PowerPoint presentation at Group meeting, printout of information, one-on-one discussion etc)?
How does the forum meet organisational objectives?
What vocabulary, tone, structure and style suits the audience?
How will I:
· build trust
· develop positive working relationships
· show respect for the opinions and values of others
· maintain effective interaction?
Attach:
Policies and procedures
☐
Section 2: Preparing communication
For each meeting planned in Section 1, prepare a visual/written presentation that reflects the information requirements and desired outcomes outlined in the work you’ve done on this assessment so far.
Note: As far as possible, use the same presentation for both meetings, but adjust them to suit the audience and purpose accordingly. Make sure your presentation manages confidential information appropriately (i.e. confidential information is not shared with unauthorised parties). Attach the presentations to this section of your portfolio as proof.
For each meeting, prepare any other additional meeting materials (e.g. Agenda, Survey, Feedback form etc.).
Note: If meeting materials have not already been attached to your portfolio as proof (i.e. the presentation), attach them to this section of your portfolio.
Schedule both meetings.
How will you schedule each meeting (e.g. meeting request sent via email, telephone call, text message etc.)?
Which materials should be distributed before the meeting?
Attach proof of how you’ve scheduled the meeting to this section of your portfolio.
Attach:
Presentations (x 2)
☐
Additional meeting materials
☐
Proof of scheduling meetings (x2)
☐
Section 3: Presenting and negotiating
If not already viewed in person by your assessor, attach proof of your two meetings to this section of your portfolio.
Complete this section after you’ve met with your identified stakeholders.
For each meeting and presentation, create a written document on the outcomes of the meeting.
Note: These written documents must be distributed to the relevant stakeholders. Keep the audience in mind as you create each document.
Your document should include a summary of the meeting, including:
· who attended the meeting
· what was discussed at the meeting
· outcomes of your negotiation (including potential issues and problems).
Attach your documented meeting outcomes to this section of your portfolio.
Distribute your two meeting summary documents to relevant meeting stakeholders (separately).
For each meeting document, how will you distribute the meeting outcomes (e.g. via email, hand out a printed copy in person etc.)?
Attach proof of how you distributed the meeting outcomes summary to this section of your portfolio (e.g. draft email, photo of you physically handing out a printed copy, link to intranet location of document etc).
Evaluate your presentations.
What feedback did you receive at the meeting?
What did you do well?
How can you improve?
Attach:
Proof of meetings (x 2)
☐
Documented meeting outcomes (x 2)
☐
Proof of distributing meeting outcomes to stakeholders
☐
STUDENT
ASSESSMENT TASKS
BSBWRT
3
01 Write simple documents
Trainer Guide
This unit forms part of the following qualification:
BSB50
4
20 Diploma of Leadership and Management
BSBXCM501 Lead communication in the workplace
ASSESSMENT
Task 1
|
BSBXCM501 Assessment 1 – Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updated 28/02/2022 |
Page 3 of 4 |
|
Contents |
Introduction
3
Assessment Task 1: Knowledge questions
4
Introduction
The assessment tasks for BSBXCM501 Lead communication in the workplace are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unit
BSBXCM501 Lead communication in the workplace describes the performance outcomes, skills and knowledge required to create an environment that enables and supports the application of innovative practice focusing on a holistic approach to the integration of innovation across all areas of work practice.
For you to be assessed as competent, you must successfully complete two assessment tasks:
· Assessment Task 1: Knowledge questions – You must answer all questions correctly.
· Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.
Assessment Task 1: Knowledge Questionnaire
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
· review the advice to students regarding answering knowledge questions in the Business Works Student User Guide
· comply with the due date for assessment which your assessor will provide
· adhere with your RTO’s submission guidelines
· answer all questions completely and correctly
· submit work which is original and, where necessary, properly referenced
· submit a completed cover sheet with your work
avoid sharing your answers with other students.
i
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:
· where this task should be completed
· the maximum time allowed for completing this assessment task
· whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Question 1.1
Complete the table to describe legislative and organisational requirements relevant to workplace communication. The first row has been completed as an example for you to follow.
Description
Example (provide two, with at least one addressing digital communication requirements)
Best practice
Good practices that have been agreed upon by experts and have proven to achieve successful results.
ISO Standards for communication (industry specific) e.g. ISO 9921:2003 specifies the requirements for the performance of speech communication for verbal alert and danger signals, information messages, and speech communication in general.
ISO standards for artificial intelligence and data security.
Legislation
Workplace policies/procedures
Codes of conduct
Reputation and culture
Question 1.2
Discuss communication challenges in the workplace. Consider the following in your answer:
· description of four challenges (conflict, risks/safety hazards, unethical communication, organisational messaging)
· at least two techniques that may be used to respond to each of the mentioned challenges.
Question 1.3
List five methods of workplace communication:
Question 1.4
Outline four communication styles using the table below.
Style
Description
Question 1.5
List five things a mentor should consider/do as they mentor and coach others.
Question 1.6
List four key principles of cross-cultural communication
Question 1.7
List four key principles to consider when communicating with people who have special needs or disabilities.
Question 1.8
Complete the table to explain communication protocols and their relation to cross-cultural communication and special needs/disability. The first row has been completed as an example for you to follow.
General example (provide one)
How to consider cross-cultural and special needs/disability in the communication (provide one example)
Internal and external communication guides
Nominated means of communication for identified purposes
Include accessibility requirements for webpage design
Risk based/emergency communication guides
Style/formatting communication guides
Allocation of responsibility
Question 1.9
Discuss what negotiation in the workplace entails and three techniques that can be used to ensure successful negotiation.
BSBXCM501 Assessment 1 – Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updated 28/02/2022
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BSBWRT301 Write simple documents
Trainer Guide
STUDENT
ASSESSMENT TASKS
ASSESSMENT
Task 2
BSBXCM501 Lead communication in the workplace
This unit forms part of the following qualification:
BSB50420 Diploma of Leadership and Management
BSBXCM401 Assessment 1 – Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updated 28/02/2022
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Contents
Introduction 3
Assessment Task 2: Project 4
Introduction
The assessment tasks for BSBXCM501 Lead communication in the workplace are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unit
BSBXCM501 Lead communication in the workplace describes the performance outcomes, skills and knowledge required to create an environment that enables and supports the application of innovative practice focusing on a holistic approach to the integration of innovation across all areas of work practice.
For you to be assessed as competent, you must successfully complete two assessment tasks:
· Assessment Task 1: Knowledge questions – You must answer all questions correctly.
· Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.
Assessment Task 2: Project Portfolio
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
· a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
· your learning resources and other information for reference
· Project Portfolio template
· Simulation Pack for this unit if using the provided case study.
Ensure that you:
· review the advice to students regarding responding to written tasks in the Business Works Student User Guide
· comply with the due date for assessment which your assessor will provide
· adhere with your RTO’s submission guidelines
· answer all questions completely and correctly
· submit work which is original and, where necessary, properly referenced
· submit a completed cover sheet with your work
· avoid sharing your answers with other students.
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Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:
· where this task should be completed
· how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to demonstrate that you can lead communication in the workplace by:
· researching internal and external information needs
· developing and implementing communication protocols
· persuasively and professionally presenting information to negotiate desired outcomes to a variety of audiences
· improving communication challenges and processes through review.
Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!
You will need to communicate with people who work for, or are involved, in this business several times. Your communication may be either directly with actual staff members or fellow students/your assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g. face to face, video conference) as long as it meets the requirements outlined in the Project Portfolio.
You will be basing your communication on a relevant workplace issue or project that provides an opportunity for negotiation.
Examples of suitable issues or projects you may want to consider include:
· wage negotiations
· property lease agreements
· KPIs
· project scope negotiations
· deliverable due dates
· supplier payment terms
· internal budget discussions
If you choose your own business (or one you work for/are familiar with), it is important that this business has organisational policy and procedures related to communication already developed. Speak to your assessor to get approval if you want to base this on your own business or one you work for.
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio and read through the requirements of Sections 1,2 and 3 in the Project Portfolio to familiarise yourself with what must be done.
2. Guide workplace communication
Complete Section 1 of the Project Portfolio to:
· research internal and external information needs of your chosen organisation
· develop and implement communication protocols according to information needs
· prepare to mentor someone (e.g. junior employee) to achieve the organisation’s communication goals and adhere to developed protocols
· mentor the chosen person.
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The mentoring session should last for 15 minutes.
The mentoring session may be with an actual staff member or alternatively family, friends, classmates or your assessor can play the role of the person being mentored.
This can either be viewed in person by your assessor (or your assessor may join the meeting online) or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.
Submit Section 1 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio.
3. Engage in workplace communication
Complete Section 2 of the Project Portfolio to engage in separate negotiations with two different audiences. For each occasion, you will:
· prepare to negotiate by identifying the method/style of communication, understanding any diverse needs of the audience, planning to address barriers/risks and establishing desired outcomes of the negotiation.
· present complex information related to your chosen workplace issue or project:
· in a succinct, clear and persuasive manner
· to positively influence others
· evaluate differences in perspective and critically examine outcomes
· negotiate desired outcomes, focussing on key outcomes
· confirm and implement key outcomes using appropriate methods.
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The objectives of the negotiation are for you, as a workplace leader, to:
· model/motivate respectful communication
· achieve key outcomes
· communicate according to organisational requirements and goals.
The negotiation will last for approximately 20 minutes and may be with an actual staff member or alternatively family, friends, classmates or your assessor can play the role of the other negotiation party.
Negotiations can take place in a variety of ways as long as organisational requirements are adhered to. If negotiations are face-to face, they can either be viewed in person by your assessor (or your assessor may join the meeting online) or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step.
Make sure you meet the timeframes allocated and that you adapt your communication style for the different audiences.
Submit Section 2 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio.
4. Review communication
Complete Section 3 of your Project Portfolio to:
· use digital technology to obtain feedback from a variety of sources about the outcomes of your communication and negotiations (including the effectiveness of communication channels, systems and processes).
· document and implement communication improvements
Attach required evidence as indicated in your portfolio.
5. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Ensure all required attachments are correctly attached.
Submit to your assessor for marking along with attachments as indicated.
Student name:
Assessor:
Date:
Documents reviewed:
Section 1: Guide workplace communication
Describe the business or organisation you are basing this project on.
What is the name of the business/organisation?
Which industry is it part of?
What are the main activities in the business/organisation?
What are the broader organisational objectives and goals?
Summarise organisational policies and procedures
Which policies/procedures are applicable to your project/issue and/or workplace communication?
How are they applicable?
Attach policies/procedures to your portfolio.
Summarise legislative requirements
Which legislation applies to your project/issue and/or workplace communication?
How do they apply?
Research information needs of the business/organisation
Provide a written summary of your research.
What are the internal information needs?
What are the external information needs?
Are there any special needs/diverse cultures to consider?
How do the needs relate to broader organisational goals?
Which sources did you use to obtain information (at least three, including digital sources)?
How did you extract relevant information from minor references?
Attach proof of your research sources (e.g. internet search, video of interview) to your portfolio.
Develop communication protocols
Consider the identified information needs and organisational goals to develop at least two communication protocols.
Adapt the protocols (e.g. by using a different colour or font) to address at least two different contexts (e.g. deaf employees).
Attach your protocol (including adaptations) to this section of the portfolio.
Support and implement developed protocol(s)
Prepare at least two different materials (e.g. intranet post, poster, video, checklist etc.) to support and/or implement the developed protocols.
At least one of your materials should use digital technology.
Make sure the materials direct others to adhere to organisational communication requirements.
Implement the materials in the workplace (e.g. upload an intranet post, place a poster on the notice board).
Attach proof of the implemented materials to this section of the portfolio (e.g. photo of poster on notice board).
Mentor others to achieve communication goals
Who are you mentoring?
What expertise/wisdom/knowledge are you able to offer?
What mentoring principles will you follow?
How will you address organisational communication requirements and goals?
How will you motivate them to communicate respectfully and consider everyone’s needs?
Attach proof of your mentoring session to this section of the portfolio (unless viewed in person by your assessor).
Section 2: Engage in workplace communication and negotiation
Prepare to communicate complex information and negotiate outcomes.
What information (related to your selected workplace project or issue) must be conveyed and negotiated?
With whom will the information be conveyed and negotiated (at least two different audiences on separate occasions)?
First occasion:
Describe the audience
Are you aware of any communication challenges?
Are you aware of any differing perspectives?
Plan outcomes
What are the potential outcomes of the negotiation (at least two)?
What are your desired outcomes (at least one)?
Plan approach
How will you communicate?
· What method will you use?
· What communication style will you adopt?
· Why is this style suitable?
What communication challenges/risks do you anticipate (at least two)?
How will you remove any barriers that may influence understanding?
Which negotiation techniques will you follow to positively influence others?
Communicate complex information and negotiate
Attach proof of your succinct, clear and persuasive explanation and negotiation (e.g. conference call recording, video of meeting etc.) to this section of the portfolio (unless viewed in person by your assessor).
Confirm negotiation outcomes
With whom will you confirm the key outcomes of the debate?
How will you confirm the key outcomes of the negotiation?
Attach proof of your confirmation to this section of the portfolio (e.g. minutes of meeting, draft email).
Implement negotiation outcomes
Attach proof of the implementation of negotiation outcomes to this section of the portfolio
Second occasion:
Describe the audience
Are you aware of any communication challenges?
Are you aware of any differing perspectives?
Plan outcomes
What are the potential outcomes of the negotiation?
What are your desired outcomes?
Plan approach
How will you communicate?
· What method will you use?
· What communication style will you adopt?
· Why is this style suitable?
What communication challenges do you anticipate?
How will you remove any barriers that may influence understanding?
Which negotiation techniques will you follow to positively influence others?
Communicate complex information and negotiate
Attach proof of your succinct, clear and persuasive explanation and negotiation (e.g. conference call recording, video of meeting etc.) to this section of the portfolio (unless viewed in person by your assessor).
Confirm negotiation outcomes
With whom will you confirm the key outcomes of the debate?
How will you confirm the key outcomes of the negotiation?
Attach proof of your confirmation to this section of the portfolio (e.g. minutes of meeting).
Implement negotiation outcomes
Attach proof of the implementation of negotiation outcomes to this section of the portfolio (e.g. performance review spreadsheet updated to reflect new KPIs).
Section 3: Review communication
Obtain feedback on communication and negotiation
Use digital technology (e.g. online survey, email) to obtain feedback from at least two sources (e.g. from mentoring session, or negotiations).
As you seek feedback, consider your communication/negotiation as well as the broader organisation’s communication systems, channels and processes.
Summarise the feedback.
Attach proof of the feedback to this section of your portfolio.
Identify opportunity for improvement
What areas of your communication and negotiation need improvement?
How effective were the communication channels, systems and processes?
What areas of the team or organisational practices need improvement?
Document and implement improvement requirements
Follow organisational requirements to document areas needing improvement.
Implement any improvements to organisational practices (e.g. amended policies/procedures/protocols)
Attach proof to this section of your portfolio
BSBXCM501 Assessment 2 – Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updated 28/02/2022
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BSBXCM501 Assessment 2 – Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updated 28/02/2022
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