Customer satisfaction in Wal-Mart

The factors that influence Wal-Mart ability to maximize customer value

Customer Value can be defined as the perception of what an organization product is worth to a customer Vis-à-Vis, versus the value the clients might get when they purchase products or services offered by rival firms. In other words, customer value is the feeling a customer gets when they are getting the value for their money when they purchase a product (Maiyaki & SMokhtar, 2011). A few years ago, I worked in Wal-Mart, which happens to be the biggest chain stores in the world. The organization has mastered the art of maximizing its customer value. Many factors have helped influence Wal-Mart’s ability to optimize its customer value. One factor is that Wal-Mart is a big organization that enjoys several economies of scale and these makes it possible for the organization to price its products and services competitively (Roger, Ndjodo, Lopez, & Ghislain, 2010). These low prices make it possible for the organization’s customers to feel they are getting value for their money when they purchase a product from one of Wal-Mart stores. Another factor that has enabled the organization to achieve this objective is the ability of the organization to employ highly skilled employees who can cater to the needs of their clients fast.

The systems that support Wal-Mart quality processes and help attain customer satisfaction

Wal-Mart has systems that help ensure its operations run efficiently and without any errors that can compromise the quality of services and products sold to clients. These systems also work in making sure that client satisfaction is attained. The organization has a system that only ensures that it operates under the six-sigma concept that aims at minimizing errors and inefficiencies while increasing customer value and satisfaction. This is what has enabled the organization to have a big customer following in all its stores across the United States and beyond.   

Don't use plagiarized sources. Get Your Custom Essay on
Customer satisfaction in Wal-Mart
Just from $13/Page
Order Essay


Maiyaki, S SMokhtar(2011) The Relationship Between Service Quality And Satisfaction On

Customer Loyalty In Malaysia Mobile Communication Industry School of Doctoral Studies (European Union), 32 – 38.

Roger, M. F. Ndjodo, A. C. Lopez, A. A. Ghislain, (2010), Knowledge Management-Driven

Business Process And Workflow Modeling Within An Organisation For Customer Satisfaction, International Journal Of Engineering Science And Technology (IJEST), Vol. 2 (12), 7350-7362

Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Confidentiality Guarantee

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more

24/7 Support

Our specialists are always online to help you! We are available 24/7 via live chat, WhatsApp, and phone to answer questions, correct mistakes, or just address your academic fears.

See our T&Cs
Live Chat+1(978) 822-0999EmailWhatsApp

Order your essay today and save 30% with the discount code ESSAYHELP